At Cinderella, we strive to ensure that your order reaches you safely and in perfect condition. However, accidents do happen, and packages may occasionally arrive damaged, get lost, or fail to arrive at all.
Here’s what you need to know and how we can assist you:
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Lost, stolen, or damaged packages
While Cinderella is not directly responsible for lost, stolen, or damaged packages, we’re here to assist you if an issue arises. -
Contact us for support
If your package arrives damaged or does not arrive as expected, please reach out to us via email as soon as possible. Our team will guide you through the process of filing a claim with the shipping carrier. -
We’re here to help
Although shipping issues can be frustrating, we will do our best to support you and help resolve the situation quickly.
For further assistance or inquiries, don’t hesitate to contact our customer support team.
