Learn what's covered under Cinderella's incineration toilet warranty, including coverage terms, exclusions, and how to arrange service for residential and commercial units.
A correctly installed and well-maintained Cinderella incineration toilet is covered by an industry-leading 3-year warranty* for residential applications. Correct installation ensures efficient air intake and exhaust, promoting effective incineration while minimizing component wear — and is a condition for full warranty coverage.
How long is the warranty on a Cinderella incineration toilet?
Residential applications are covered by a 3-year warranty from the original date of purchase. Commercial and industrial applications are covered by a limited 1-year warranty.*
What does the Cinderella warranty cover?
The warranty covers defects in materials or workmanship in your Cinderella incineration toilet.
What voids a Cinderella toilet warranty?
The warranty does not cover normal wear and tear, damage caused by accidents (including fire, flood, or other acts of nature), abuse, misuse, failure to follow the manufacturer's instructions, or improper maintenance. Consequential and incidental damages are not covered.
Does Cinderella offer on-site warranty service?
No. Cinderella Eco Sales AS does not provide on-site warranty service. If a claim is approved, the unit must be transported to an Authorized Service Provider, who will repair, replace, or refund the unit at Cinderella's discretion. If transport isn't possible, a transport or travel cost may be charged by the dealer.
How do I arrange warranty service?
Contact your Sales dealer or an Authorized Service Provider in your country. Proof of purchase may be required when submitting a claim.
Is the Cinderella warranty transferable?
No, the warranty is not transferable.
Limitations
*The 3-year warranty applies exclusively to residential applications. Commercial and industrial applications (including Airbnb, resort settings, rental units, mining, construction, and forestry) are covered by a limited 1-year warranty. The warranty is non-transferable. For clarification on your specific application not mentioned in the examples above, please reach out to the distributor, your local Cinderella dealer, or Cinderella Eco Sales AS.
