When you place an order in our webshop, we ensure a smooth and transparent process to keep you informed every step of the way. Here's what you can expect:
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Order confirmation
Shortly after completing your purchase, you will receive an order confirmation via the email address you provided during checkout. -
Information about your right of withdrawal
In accordance with consumer rights, you will also receive a withdrawal form and detailed information about your right to cancel the purchase. This will be sent to the same email address. -
Shipping notification with tracking
Once your item(s) are ready for shipment, we will send you an email containing a tracking number to the email address you provided. You can use this tracking number to monitor the delivery status of your order. -
Delivery notification via SMS
The shipping carrier will send you an SMS notification before delivering the goods to your address.
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Customer support
If you have any questions or concerns, don’t hesitate to reach out to Cinderella's customer service team. We’re here to help!
We are committed to providing a hassle-free shopping experience, so you can focus on enjoying your new Cinderella product.
