When you place an order in our webshop, we ensure a smooth and transparent process to keep you informed every step of the way. Here's what you can expect:
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Order confirmation
Shortly after completing your purchase, you will receive an order confirmation via the email address you provided during checkout. -
Information about your right of withdrawal
In accordance with consumer rights, you will also receive a withdrawal form and detailed information about your right to cancel the purchase. This will be sent to the same email address. -
Shipping notification with tracking
Once your item(s) are ready for shipment, we will send you an email containing a tracking number to the email address you provided. You can use this tracking number to monitor the delivery status of your order. The carrier (PostNord) will provide further details regarding the pickup location. If you have downloaded the carrier’s app, you will also receive notifications there.
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Customer support
If you have any questions or concerns, don’t hesitate to reach out to Cinderella's customer service team. We’re here to help!
We are committed to providing a hassle-free shopping experience, so you can focus on enjoying your new Cinderella product.
