Need assistance or have questions? Discover all the information you need about our customer service and available support options here.
Contact information
Support and product information
Service and support
Having issues with your product? Let us help!
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Installation
Our best tips for installing your product.
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Maintenance
Let us walk you through our top maintenance tips.
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Have questions? You might find the answers here.
Get answersCertifications
Explore Cinderella product certifications.
Read moreWarranty
Learn more about warranty and limitations.
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Our online webshop
Webshop
Where can I purchase from cinderellaeco.com ?
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Payment options
What payment options do I have in different countries?
Read moreDelivery
When is my product arriving? Can I track my package?
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Damaged product
Has the product you purchased been damaged?
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Return and refund policy
You have the right to cancel purchases made online.
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Terms and Conditions
Terms of service
Information on terms and conditions.
Read moreShipping policy
Applies to online purchases at Cinderella.
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Please read our legal notice carefully.
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Privacy policy
How we protect your personal data.
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Cookies
What are cookies, and how do we use them?
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The Transparancy act
Cinderella follows the Transparancy Act.
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