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Shipping policy

Please note that this policy only applies to purchases made at cinderellaeco.com within Norway. If you purchased Cinderella products through a local dealer or in another country, please contact the retailer where you made your purchase.

Shipping Options & Rates

We offer the following shipping methods at checkout in Norway:

  • PostNord Service Point (small package): NOK 79,-
  • PostNord Parcel locker (small package): NOK 79,-
  • PostNord Service Point (medium package): NOK 199,-
  • PostNord MyPack Home (large package): NOK 799,-

Shipping rates are calculated at checkout based on the weight of your order.

Processing Time

  • All orders are processed within 2 business days after payment is confirmed.
  • Orders are not shipped or delivered on weekends or public holidays.

Note: During peak seasons (e.g., holidays or sales events), processing times may be longer.

Delivery Time

Orders typically arrive within 4-7 business days.

Please note that delivery delays can occasionally occur due to unforeseen circumstances (e.g., weather).

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. If you do not receive your tracking information, please contact us at the following email: [email protected]

Shipping Restrictions

We currently ship to mainland Norway.

Lost, Stolen, or Damaged Packages

Cinderella is not responsible for lost, stolen, or damaged packages. If your package arrives damaged or does not arrive at all, please contact us per e-mail and we will assist you in filing a claim with the shipping carrier.

Norway: [email protected]

Contact Us

If you have any questions or concerns about shipping, please contact us at:

Norway:

Cinderella Eco Sales AS, Sjøvikvegen 67, 6475 Midsund, Norway
Phone: +47 77 71 15 00
Email: [email protected]
VAT number: 998 793 327